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Privacy Policy

Effective Date: November 27, 2025
Last Updated: November 27, 2025

This Privacy Policy describes how OmneHosting (referred to as “we,” “us,” or “our”), operating at omnehosting.com, collects, uses, and discloses your information in connection with your use of our game server hosting services.

1. Information We Collect

We collect information directly from you, automatically when you use our services, and from third-party sources.

A. Information You Provide Directly

When you register an account, purchase hosting services (via Paymenter), or contact us, you may provide the following:

  • Identity and Contact Data: Name, email address, physical address (required for billing verification), and phone number.

  • Billing Data: Payment card information, bank account details, or other payment processor data (handled securely by our third-party payment gateways, such as Stripe/PayPal).

  • Account Data: Username, password, and service preferences.

  • Correspondence: Information contained in communications with us, including support tickets and emails.

B. Information Collected Automatically

When you access our website or use our hosting services, we may automatically collect:

  • Technical Data: Internet Protocol (IP) address, browser type, operating system, device identifiers, and website activity.

  • Usage Data (Server Logs): Connection times, duration of use, resource consumption (CPU/RAM), and game server access logs (necessary for security, debugging, and service optimization).

  • Cookies and Tracking: We use cookies and similar technologies (managed by Paymenter and our web platform) to maintain your session, authenticate you, and remember your preferences.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Provision and Maintenance: To create and manage your hosting account, deploy and configure game servers, and provide the services you purchase.

  • Billing and Payments: To process transactions through our Paymenter system and third-party payment gateways.

  • Security and Fraud Prevention: To protect our services and users, including mitigating DDoS attacks and detecting fraudulent activity. The collection of IP addresses and server logs is fundamental to our security obligations.

  • Customer Support: To respond to your inquiries, support requests, and service issues.

  • Communication: To send you technical notices, updates, security alerts, and administrative messages related to your services.

  • Legal Compliance: To comply with legal obligations, enforce our Terms of Service, and resolve disputes.

3. Disclosure of Your Information

We do not sell your personal data. We may share your information with the following parties:

  • Payment Processors: To facilitate billing and payments (e.g., Stripe, PayPal). These providers are contractually obligated to protect your data.

  • DDoS Protection Providers: To secure your server and our network infrastructure, necessary data (e.g., your server IP and traffic data) is shared with third-party DDoS mitigation services.

  • Legal Authorities: If required by law, subpoena, or valid government request, we may disclose your information to protect our rights, your safety, or the safety of others.

  • Business Transfers: In connection with the sale, merger, or acquisition of all or a portion of our business.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Generally, we will retain account data while your account is active and for a reasonable period thereafter to facilitate account recovery or compliance with legal obligations (for example, tax records).

5. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Right to Access: Request copies of your personal data we hold.

  • Right to Rectification: Request correction of inaccurate or incomplete data.

  • Right to Erasure (“Right to be Forgotten”): Request deletion of your personal data, subject to certain legal limitations (for example, active billing or security obligations).

  • Right to Object: Object to the processing of your personal data.

To exercise these rights, please contact us using the details provided below. We may need to verify your identity before processing your request.

6. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children under 13. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete that information.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date at the top. You are advised to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

By Email: [email protected]