Refund Policy

This Refund Policy explains when and how refunds are provided by OmneHosting (referred to as “we,” “us,” or “our”), operating at omnehosting.com. By purchasing or using our services, you agree to this Refund Policy in addition to our Terms of Service and Privacy Policy.

1. General Refund Principles

Game server hosting is a digital service that begins as soon as your server is deployed. We offer limited refunds only in the specific situations described in this policy.

• No guarantee of refund: Refunds are not guaranteed and are granted at our discretion under the rules below.

• Policy precedence: If this Refund Policy conflicts with other information on our site, this policy will govern.

2. Refunds for New Orders

You may request a refund on a new game server order if all of the following conditions are met:

• The refund request is submitted within 72 hours of the original payment.
• The service has not been suspended or terminated for violating our Terms of Service or Abuse Policy.
• The request concerns a new service, not a renewal, upgrade, or add-on.

If approved, monthly, quarterly, and yearly plans may be refunded in full for the current term, excluding any non-refundable processing fees charged by payment providers.

3. Non-Refundable Items

The following payments and services are non-refundable:

• Domain registrations, transfers, or related DNS services.
• One-time setup fees, custom configuration, or other manual work that has already been completed.
• Third-party licenses, add-ons, or marketplace items (for example: paid game add-ons or software licenses).
• Services suspended or terminated due to Terms of Service violations or abuse.
• Promotional credits, coupons, or free trial balances.
• Any invoice older than 7 days where a billing issue was not reported to us.

4. Renewals, Upgrades, and Downgrades

Recurring services renew automatically unless cancelled in advance. Once a renewal payment is processed, it is generally non-refundable.

• Renewals: Payments for renewals of existing services are non-refundable once the new billing period has started.

• Upgrades: Moving to a higher plan is not eligible for a cash refund. In special cases, we may grant an adjustment as account credit only.

• Downgrades: Downgrading to a lower plan does not generate a refund or credit for unused resources in the current billing cycle.

5. Billing Errors and Disputes

If you believe you have been incorrectly charged, you must contact us within 7 days of the charge.

• Provide your invoice number, the service affected, and a brief explanation of the issue.
• If we confirm a billing error, we will correct it by refund or account credit at our discretion.

• Chargebacks: Opening a dispute or chargeback with your bank or payment provider may result in immediate suspension or termination of services. Please contact us first to resolve billing issues.

6. Service Cancellations

You may cancel services at any time through the client area or by contacting support.

• Cancellation stops future renewals but does not automatically create a refund.
• No partial refunds are issued for unused time left in the current billing period unless this policy explicitly allows it.
• You are responsible for backing up any data before cancellation or termination. Data may be permanently deleted and cannot be recovered afterward.

7. How Refunds Are Issued

When a refund is approved under this policy:

• Refunds are usually processed back to the original payment method.
• Processing times vary by bank or payment provider and may take several business days.

• If the original payment method does not support refunds, or if we determine it is more appropriate, we may apply the amount as account credit instead.

• We are not responsible for currency conversion differences, bank fees, or losses due to exchange rate changes.

8. Changes to This Policy

We may update this Refund Policy from time to time. When we do, we will update the “Last Updated” date at the top of this page. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

9. Contact Us

If you have questions about this Refund Policy or wish to request a refund under its terms, please contact us:

By Email: [email protected]